FREQUENTLY ASKED QUESTIONS

​We offer teletherapy services to residents of Illinois and Florida. 

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What is teletherapy? 

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Teletherapy (also known as telepractice, telehealth or telemedicine) is a completely virtual mode of receiving your speech, voice or swallowing services. The American Speech-Language Hearing Association (ASHA), endorses the teletherapy service delivery model for many people.  

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Why choose teletherapy? 

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Teletherapy is a convenient way to receive high-quality services from the comfort of your own home or office and skip the commute!  And better yet, you can complete your services without the need to wear a face mask.

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Who is appropriate for teletherapy services? 

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Teletherapy is actually appropriate for many people. Some clients may require a facilitator during appointments such as a family member, friend or care partner to assist during the session.  

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What is required for teletherapy? 

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• Computer, laptop, tablet or smartphone 

• Webcam or built-in camera on device 

• Audio capabilities 

• Microphone (external or built-in to device) 

• Internet access or cellular data service with a good connection 

• Email address 

• A quiet and secure location 

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Are online sessions secure? 

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Yes! Lake City Speech & Voice Therapy use only secure, HIPAA compliant, virtual platforms for teletherapy  services.

 

 

Are there other options for therapy if I do not want to be seen via teletherapy?

 

Lake City Speech & Voice Therapy is primarily a teletherapy practice. Not so sure about how it works?

Contact us to discuss your options or try a test call.

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What insurance options are available?

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Lake City Speech & Voice Therapy accept:

• Blue Cross Blue Shield PPO

• Blue Choice PPO

• Medicare Part B

• Private Pay

 

Other services available as private pay.  Upon request, we will provide a superbill to allow you to self-submit to your insurance for out-of-network reimbursement. May require MD referral if submitting for insurance reimbursement. Please contact your insurance company to verify your out-of-network benefits PRIOR to receiving services.

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In accordance with the No Surprises Act, private pay patients have the right to receive a "Good Faith Estimate" (GFE) explaining how much your medical care will cost This will be provided prior to the start of your services. Please request your GFE today or contact us to discuss the cost of services.

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